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Liability for Delivery
We are not liable for any incorrect Order or delivery where you make an error in the information that you provide to us (for example, if you provide the incorrect delivery address or submit an incorrect Order). While we try to ensure a smooth delivery process, if we are unable to meet the estimated delivery timeframes, you accept and agree that we will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your Order. All risk in the products will pass to you upon delivery. From the time when the risk passes to you, we will not be liable for any loss or destruction of the products.
Seller warrants that (a) the Goods shall be free from material defects at the time of delivery; and (b) any Services will be rendered to the highest standards of quality and workmanship. All other warranties or conditions (whether express or implied) as to quality, condition, description, compliance with sample or fitness for purpose (whether statutory or otherwise) other than those expressly set out in the Agreement are excluded from the Agreement to the fullest extent permitted by law. The warranty given by Seller does not apply to damage or defects arising from fair wear and tear, wilful damage, abnormal storage conditions or accident or negligence by Buyer or any third party.
Warranty on Electrical Items
All of our electrical items come with our 6 (six) month repair warranty or a longer warranty from the product manufacturer. While we can repair certain electrical items, other items may need to be sent back to the manufacturer and in some cases you may need to deal directly with the manufacturer. For replacements or repairs after the 6 (six) month period, please contact the product manufacturer directly to take advantage of any extended warranty that may apply.
When you receive your Order, it is important that you check to make sure that the items you have purchased are not damaged or defective and are in good condition. You should let us know immediately within 24hrs if there is a problem with your Order. If you are not satisfied with any item you have purchased, for any reason, you may return it to us within 7 (seven) business days and we will either exchange or replace it or provide a full refund. Exchanges and replacements are provided subject to stock availability. Refunds are issued to the credit card used for the original purchase as a credit against your customer account or are made in cash.
Items Purchased In-Store
For items purchased in-store, please return the product to the store of purchase within 10 (ten) business days of purchase. You will need to present your invoice/till slip in-store.
Items Purchased via Telephone, Email or our Website
For items purchased via telephone, email or our website, please contact a Customer Service Representative without delay to arrange the return. Please provide as much information as you can about the problem, including your invoice number and details of the affected products. If the product is being returned because it was damaged or defective on delivery or it does not match the Order, we will arrange to collect the item and deliver the correct item as soon as possible. This will be at no cost to you. To be eligible you must notify us of the issue within 2 (two) business days of delivery and the item must meet the eligibility criteria set out below. After 2 (two) business days, we will only accept returns for damaged or defective products if the damage or defect can be conclusively shown to have existed at the time of delivery. If the product is being returned for any other reason, you may return the product within 7 (seven) business days of delivery but you will need to cover the cost of return delivery yourself. If you would like us to collect the product from you we will charge an admin/collection fee. The amount of the fee will depend on the area of collection and we will advise you of the exact amount at the time of arranging the collection. To be eligible you must notify us of the return within 7 (seven) business days of delivery and the item must meet the eligibility criteria set out below.
To be eligible for a return a product must be unopened, unused, in its original packaging and in a condition suitable for resale. Please note that we cannot accept returns of the following products (unless they are defective or do not match your Order):
- Any product without its original packaging or which has been opened or had its security seal (if any) broken.
- Any product which has been used or damaged such that it is unsaleable.
- Hair extensions, hair pieces, hair brushes and combs, clipper and other blades and scissors.
Where an item was purchased as part of a promotion together with other qualifying products, the promotional item must be returned with the merchandise it was offered with in order for an exchange, replacement or refund to be processed. As such, this type of promotional item is not returnable by itself.
Limitation of Liability
In no circumstances whatsoever shall the liability of Seller under the Agreement exceed the purchase price of the Goods to which the claim relates. Seller shall not be liable for any indirect, special or consequential loss or damage, any loss of equipment or property, economic loss or damage, loss or damage of any nature whatsoever suffered by third parties (including in each case incidental and punitive damages) or any loss of actual or anticipated profit, interest, revenue, anticipated savings or business or damage to goodwill, even if Seller is advised in advance of the possibility of any such losses or damages.
Buyer’s sole remedy for Seller’s breach of the Agreement or of any express or implied warranty in relation to the Goods or Services shall be replacement or repair, credit or a full refund.
Buyer hereby indemnifies Seller, its affiliates and its and their directors, officers, employees, agents and contractors in full against all claims, losses, liabilities, damages and expenses (including legal and other professional fees and expenses) arising as a result of or in connection with Buyer’s purchase, use or resale of the Goods.